The "help us help you" service layer behind every install. Free home assessment. 48-hour urgent install. Family training. 24/7 support. Remote reprogramming as needs evolve.
A SmartGuardian in a box won't keep your parent safe. Neither will a motion-sensor light that nobody set up correctly, or a smart doorbell that the family never learned to use.
Every service we sell is wrapped in a service layer: a free home consultation before anything gets ordered, professional installation by trained technicians, full family training on day one, 24/7 technical support, and remote reprogramming as your parents' needs evolve over time.
This is what turns a gadget into a genuine safety net.
Our install team isn't a subcontractor network. They're our people, trained on our systems.
15-minute callback or quick chat. We understand the situation and book a home visit.
A technician walks the home with you, recommends the right services, and gives you a transparent quote.
Within 48 hours if urgent, otherwise at a time that suits. Clean, tidy, fully tested before we leave.
Family walkthrough, 24/7 technical support, and remote reprogramming as needs evolve.
You don't "buy the service layer" separately — it's included in every SmartCare Living install. But here's what it actually means in practice:
A technician visits the home and walks through it with you. We see the stairs, the bathroom, the lighting, the family dynamics.
When a hospital discharge is imminent, we can install within 48 hours. No waiting weeks for an appointment.
We don't leave until every family member knows how to use the system. Not a 5-minute handover — a proper walkthrough.
If something stops working at 2am, you can reach us. Most issues are fixed remotely within minutes.
Your parent's needs will change. We update the system remotely — add a new contact, change a reminder, tune a sensor.
If circumstances change and you cancel, we remove every piece of equipment we installed. No awkward leftover gadgets.
Take our 2-minute assessment to give us context, or book a consultation call directly — either way, the next step is a free in-home visit before any work begins.