Install, Training & Support
The "help us help you" service layer behind every install. Complimentary home assessment. 48-hour urgent install. Family training. Technical support. Remote reprogramming as needs evolve.
Technology is only half the job.
A SmartGuardian in a box won't keep your parent safe. Neither will a motion-sensor light that nobody set up correctly, or a smart doorbell that the family never learned to use.
Every service we sell is wrapped in a service layer: a complimentary home consultation before anything gets ordered, professional installation by trained technicians, full family training on day one, technical support, and remote reprogramming as your parents' needs evolve over time.
This is what turns a gadget into a genuine safety net.
- Complimentary home consultation before any quote is given
- 48-hour urgent install for hospital discharges
- Training until the family is confident, not a 5-minute handover
- Technical support for the life of the system
- Remote reprogramming, your parents' needs will change
- Professional equipment removal of SmartGuardian and proprietary speakers when no longer required
Trained and certified installers
Our install team isn't a subcontractor network. They're our people, trained on our systems.
From first call to ongoing support.
Ten-minute callback
We offer a ten-minute callback to understand your needs, and recommend the right next step.
Complimentary home visit & quote
A specialist visits to understand the home context and establish optimum sensor / device locations, to provide a fixed quote within 24 hours.
Professional install
Within 48 hours if urgent, otherwise at a time that suits. Clean, tidy, fully tested before we leave.
Training & support
Family walkthrough, technical support, and remote reprogramming as needs evolve.
Every service comes with this.
You don't "buy the service layer" separately, it's included in every SmartCare Living install. But here's what it actually means in practice:
Complimentary home consultation
Our specialist assesses the home to map protection zones and optimal sensor placement. We evaluate lighting, power sources, and voice-controlled appliances while aligning with the unique needs of the individual and their family, so the setup fits the home and the person living in it.
Family training
We run a full onsite induction, staying until every family member is fully confident using the system. This isn't a brief handover; it's a thorough walkthrough covering every feature, ensuring everyone understands the technology and feels completely supported in managing their loved one's safety.
48-hour urgent install
When a hospital discharge is imminent, we prioritise your speed of care. Our team strives for a full installation within 48 hours, eliminating the stress of waiting weeks for an appointment. We get your home ready exactly when it is needed most.
Technical support
If an issue arises, ring us during office hours, Mon–Fri 9am–5pm, and most things are sorted remotely on the call without an onsite visit or any disruption to the day.
Remote reprogramming
As needs change, we reconfigure the alerts remotely, without another visit. Front door motion, getting out of bed, a longer than usual stay in the bathroom, a quiet afternoon, up more often in the night. You choose which of them you want to be told about, and we set them.
Equipment removal
Your one-off installation fee includes the professional removal of our proprietary devices. When our services are no longer required, we handle the decommissioning process to ensure a hassle-free experience.
What we install.
Start with a complimentary consultation with a specialist.
Take our 2-minute assessment to provide the context for the call (best option) or book a call directly.